BruntWork Review: Is This Offshore Hiring Agency Worth It for Remote Staffing?

When it comes to finding offshore talent, businesses want an offshore hiring agency that delivers on quality, cost savings, and reliability. BruntWork is one such company offering remote staffing services, connecting businesses with virtual assistants and professionals overseas. In this blog-style review, we'll dive into BruntWork’s service quality, pricing, hiring process, team performance, customer support, and overall pros and cons. By the end, you'll have a clear, honest picture of whether BruntWork is the right remote staffing partner for your business.

Service Quality: Talent Sourcing and Fit

How good is the talent from BruntWork? Based on BruntWork’s claims and client feedback, the quality of talent is generally top-notch. BruntWork boasts that it cherry-picks the top 2% of candidates from a talent pool of over 150,000 applicants in the Philippines and Colombia (About BruntWork and Role Pricing - BruntWork). Every candidate undergoes background checks, English proficiency and aptitude tests, and multiple interview rounds to ensure they have the right skills and cultural fit (About BruntWork and Role Pricing - BruntWork). This rigorous vetting suggests that the people you hire through BruntWork should be highly competent and well-prepared.

BruntWork has 15+ years of experience hiring in the Philippines (About Us - BruntWork), and they’ve expanded to talent networks in Latin America and even Eastern Europe (About Us - BruntWork). In practice, this means they can find specialists for a wide range of roles – from virtual assistants and customer support reps to marketing specialists, accountants, and IT support. Many clients report that BruntWork’s hires meet or exceed expectations. Case studies on BruntWork’s site highlight impressive outcomes, like completing a major content migration project 12% faster than the target deadline (About BruntWork and Role Pricing - BruntWork). Another client needed a bilingual support team on short notice, and BruntWork assembled an entire team within 4 weeks (About BruntWork and Role Pricing - BruntWork).

Of course, no service is perfect. While most feedback skews positive, a few users have noted occasional mismatches. For example, one online commenter felt the virtual assistant they hired “wasn’t up to standard” for the tasks required (Have you guys worked with BruntWork that outsourcing company? : r/dropservicing). However, such cases seem to be the exception. Overall, BruntWork’s focus on careful sourcing and training (they even provide a full day of cultural awareness training to their hires before they start (BruntWork™ Official Site | Outsource Anything | Build Your Team)) translates into strong service quality for businesses.

Pricing: Affordable Outsourcing and Value for Money

One big reason companies turn to offshore staffing is cost savings, and BruntWork markets itself strongly on this point. They claim you can save 70–80% compared to hiring locally (About Us - BruntWork). In real numbers, BruntWork advertises flat hourly rates typically ranging from $4 to $8 per hour for many roles (e.g. customer service agents, VAs, IT support, etc.) ($4 - $8/Hr Outsource IT, Help Desk, Technical Support - BruntWork) ($4 - $8/Hr for Local SEO Outsourcing in Philippines - BruntWork). These rates are all-inclusive, meaning they cover the worker’s pay, local taxes, benefits, and the agency’s fee – you won’t be surprised by hidden costs or add-ons. BruntWork’s pricing transparency makes it easier to budget and see the direct value. In fact, their hourly rate includes all management, HR, and IT support fees, and even healthcare benefits for full-time offshore staff (About BruntWork and Role Pricing - BruntWork). That’s great value considering many competitors charge extra or require fixed monthly salaries.

BruntWork stands out by charging no upfront recruiting or setup fees (BruntWork™ Official Site | Outsource Anything | Build Your Team). You only start paying once your chosen remote employee actually begins working for you. There are also no long-term lock-in contracts – it’s typically a month-to-month service, so you can scale up or down as needed with minimal hassle (About BruntWork and Role Pricing - BruntWork). This flexibility is a huge plus. Compared to industry peers, BruntWork’s model is very pay-as-you-go. Other offshore staffing services sometimes require placement fees or long commitments, so BruntWork is quite competitive on pricing structure.

In terms of value for money, most clients feel they get their money’s worth. Paying $5–$8/hour for a skilled, English-speaking assistant or specialist is a bargain for many Western businesses. Plus, BruntWork’s efficiency in finding good candidates quickly can save you the opportunity cost of leaving a position vacant. That said, if you have the ability to recruit and hire offshore talent directly, you might save the agency’s margin – but you’d lose the convenience and support BruntWork provides. For most, the pricing strikes a sweet spot between affordability and service quality.

Hiring Process: Easy and Streamlined

BruntWork makes the hiring process fairly straightforward and user-friendly. Here’s a quick overview of how it works:

1. Initial Consultation: You start by discussing your needs with BruntWork (often via a free consultation call). You outline the role requirements, whether you need a virtual assistant, a developer, customer support rep, etc., and what skills/experience you expect. The BruntWork team also advises on how to get the most out of an offshore hire (BruntWork™ Official Site | Outsource Anything | Build Your Team).

2. Candidate Sourcing & Screening: BruntWork’s recruitment team then sources candidates from their pre-vetted talent pool based on your criteria. They conduct technical checks (ensuring candidates have a good computer and fast internet) and have each candidate pass standardized English language and logic tests (BruntWork™ Official Site | Outsource Anything | Build Your Team). Only those who clear this internal screening are put forward.

3. Client Interviews: Next, you get a shortlist of top candidates to review. BruntWork sets up video interviews between you and the candidates you like (BruntWork™ Official Site | Outsource Anything | Build Your Team). This gives you a chance to assess their communication skills and fit. You can even give them a small test or ask detailed questions. You’re under no obligation until you find the right person – BruntWork doesn’t charge anything during the recruiting stage (BruntWork™ Official Site | Outsource Anything | Build Your Team).

4. Selection and Onboarding: Once you choose a candidate, BruntWork helps onboard them. They handle the paperwork, contracts, and even provide a Cultural Awareness Training for the new hire to get them attuned to Western business communication styles (BruntWork™ Official Site | Outsource Anything | Build Your Team). Your offshore employee is set up to work remotely from home (BruntWork ensures they have the necessary equipment and secure setup).

5. Ongoing Management & Billing: BruntWork continues to support the relationship with things like time tracking and HR management. They use timesheet tracking and send you regular summaries of hours worked (BruntWork™ Official Site | Outsource Anything | Build Your Team). You get a simple invoice (usually monthly) based on the hours your remote staff logged (BruntWork™ Official Site | Outsource Anything | Build Your Team). If any issues arise, you have a BruntWork account manager or support team to assist. Need to replace or add staff? BruntWork allows free staff changes early on if someone isn’t the right fit (About BruntWork and Role Pricing - BruntWork).

Overall, businesses find it easy to hire through BruntWork. The process is guided and hands-off for the client until the interview stage. One user even commented that BruntWork’s hiring process was “surprisingly quick” and that the company showed strong support through onboarding (Which VA agency to consider? Bruntwork, Magic, Oursourceed Doers or an fix monthly pay agency? : r/buhaydigital). From posting a job request to having a vetted candidate start work can take as little as a week or two in many cases. It takes the headache out of sourcing and vetting when you don’t have the time or local know-how to recruit overseas.

Efficiency & Performance: Do Offshore Teams Deliver?

A remote team is only useful if they perform well. BruntWork’s offshore employees generally earn high marks for reliability and productivity. Since BruntWork agents work from home (not a central call center), they avoid commute issues and often have more flexibility, which can boost morale and efficiency (About BruntWork and Role Pricing - BruntWork). The company’s IT support team stands ready to assist if technical issues come up, ensuring client work isn’t interrupted (About Us - BruntWork). In practice, this means downtime is minimal and your projects stay on track.

Clients report that BruntWork hires ramp up quickly and integrate into their workflows effectively. With the help of that cultural training and the fact that many Filipino professionals have excellent English and strong work ethic, communication barriers are low. You can expect your remote staff to understand instructions well and even provide input like any local team member would. BruntWork’s approach to continual learning (they have a C.O.R.E training program for their staff (About Us - BruntWork)) also helps keep skills sharp, which is a nice bonus.

In terms of performance, there are notable success stories. BruntWork has helped companies scale operations fast without sacrificing quality. For example, Flight Centre, a large travel company, used BruntWork to rapidly migrate thousands of web pages to a new platform, and the BruntWork team finished ahead of schedule while meeting all quality benchmarks (About BruntWork and Role Pricing - BruntWork). In another case, an Australian retail chain facing a surge in customer inquiries during the pandemic saw response times return to normal after BruntWork provided additional support agents (About BruntWork and Role Pricing - BruntWork) (About BruntWork and Role Pricing - BruntWork). These cases show that BruntWork’s teams can handle pressure and deliver results.

Of course, managing a remote team still requires effort on the business’s part. You’ll need to provide clear directions and maintain regular communication with your offshore staff. But BruntWork assists by keeping everyone accountable (through tracked hours and updates) and replacing any underperformers quickly if needed. A majority of clients seem satisfied with the productivity of their remote workers. With many employees staying long-term, you can develop a rhythm and trust similar to an in-house team. Given the cost savings, many businesses find the trade-off very favorable – you might even be able to hire two offshore team members for the cost of one local, effectively doubling your output.

Customer Support: Client Service and Responsiveness

BruntWork doesn’t just set you up with talent and disappear – they maintain an active support presence to ensure things run smoothly. From the start, their team is quite responsive. Prospective clients can get quick answers via live chat on the BruntWork website or by scheduling a call. The company has offices or representatives in multiple regions (with contact numbers in the US, Australia, UK, etc.), which makes it easy to reach someone during your business hours (About Us - BruntWork).

Once you’re a client, you’ll likely be in touch with a client success manager or support specialist who checks in periodically. They handle any concerns about your remote staff’s performance or any adjustments you need. BruntWork provides fortnightly timesheet reports and is available to discuss any questions about the work logs or billing – a nice touch for transparency (BruntWork™ Official Site | Outsource Anything | Build Your Team). If an issue arises (for example, a contractor suddenly becomes unavailable due to an emergency), BruntWork can step in to find a quick replacement or solution given their bench of candidates.

Feedback on BruntWork’s customer support is generally positive. Many Glassdoor reviews from BruntWork’s own employees mention that management is supportive and communicates clearly (BruntWork Customer Service Representative Reviews - Glassdoor), which often translates into better service for clients too. A happy, well-informed support staff means client inquiries are handled with care. BruntWork’s leadership actively seeks client feedback as well – they even host an official subreddit to answer questions and address concerns publicly (Have you guys worked with BruntWork that outsourcing company? : r/dropservicing), showing a willingness to be transparent.

The company’s high ratings on platforms like Trustpilot and Google Reviews (reportedly averaging 4.9/5 stars (About BruntWork and Role Pricing - BruntWork)) indicate a strong track record in keeping clients satisfied. In our experience, questions emailed to BruntWork are answered within a business day, and the tone is friendly and helpful, fitting the casual but professional vibe that many growing businesses appreciate. Overall, BruntWork appears to prioritize client support, knowing that in a month-to-month service model, stellar support and results are what keep clients around.

Pros & Cons: Key Takeaways

Every outsourcing solution has its advantages and drawbacks. Here’s a balanced look at BruntWork:

Pros:

• High-Quality Talent: Rigorous vetting and selection of the top 2% of candidates means you get skilled, English-proficient staff that can hit the ground running (About BruntWork and Role Pricing - BruntWork). Clients often praise the professionalism and competence of BruntWork hires.
• Significant Cost Savings: You can reduce labor costs by up to 70-80% compared to local hires (About Us - BruntWork). BruntWork’s hourly rates ($4–$8/hr for many roles) are very budget-friendly, especially given that this includes all fees and even benefits for the worker.
• No-Fuss Hiring Process: BruntWork handles recruitment, testing, and initial training at no charge, presenting you with only the best candidates. It’s a hassle-free process with no long-term contracts or upfront fees (BruntWork™ Official Site | Outsource Anything | Build Your Team). This lowers the risk for you to try out offshore staffing.
• Flexible Scaling: Need to add more people or change a team member? BruntWork allows easy staff changes (free within the first 90 days) and can scale your team quickly, sometimes within a week or two (About BruntWork and Role Pricing - BruntWork). Their 24/7 operation means you can even have round-the-clock coverage if needed (BruntWork™ Official Site | Outsource Anything | Build Your Team).
• Strong Support & Management: The company is very responsive to clients, provides transparent time tracking and invoicing, and has support staff to assist with any issues. You’re not left alone to manage remote employees – BruntWork stays involved to help ensure success. Their stellar reviews (4.9/5 on average across hundreds of clients (About BruntWork and Role Pricing - BruntWork)) reflect this high customer satisfaction.

Cons:

• Indirect Control: Since the offshore staff are employed by BruntWork (a third party), you don’t have direct employment control. Some business owners feel “hamstrung” by not directly hiring their worker (Have you guys worked with BruntWork that outsourcing company? : r/dropservicing). If you invest a lot in training a remote staffer, they technically remain BruntWork’s employee (though you can often hire them full-time later if both parties agree).
• Variable Quality at Times: While rare, there have been instances where the match wasn’t perfect out of the gate (Have you guys worked with BruntWork that outsourcing company? : r/dropservicing). Not every candidate will be a superstar, especially for very specialized roles. You might need to request a replacement or go through a couple of interviews to find the ideal fit. BruntWork will accommodate this, but it’s something to be aware of.
• Communication & Time Zones: Working with an offshore team requires adjusting to different time zones and communication styles. BruntWork’s training mitigates this, and you can arrange overlapping work hours, but there may still be a learning curve in the first few weeks working together. Clear communication is key to success, and that responsibility is shared between you and the remote employee.
• Integration Effort: An offshore hire is not a magic fix – you’ll still need to onboard them into your processes and tools. Businesses must put in some effort to integrate remote staff into the team (virtual meetings, clear task management, etc.). If your company isn’t used to remote collaboration, there could be initial growing pains.
• Agency Costs: Even though BruntWork is affordable, part of what you pay goes to the agency’s services. If you are on an extremely tight budget and have the time to vet and manage international freelancers directly, you might achieve slightly lower costs by hiring on your own. However, you’d be trading away the convenience, support, and vetting that BruntWork provides.

Conclusion: Our Verdict on BruntWork

So, is BruntWork worth it? For many businesses looking to leverage offshore talent through a reliable remote staffing service, the answer is yes. BruntWork stands out as a well-reviewed offshore hiring agency that delivers skilled workers at a fraction of local costs. Their service quality is backed by thorough candidate vetting and training, and clients benefit from a smooth hiring process with plenty of support along the way. The pricing model is transparent and competitive, making it easy to understand the ROI of hiring through BruntWork.

The company’s strengths – quality talent, cost savings, flexibility, and customer support – outweigh the potential drawbacks that come with any outsourcing (like managing across time zones or relinquishing direct control of employment). The overwhelmingly positive testimonials and high ratings (near 5 stars across Trustpilot, Glassdoor, etc. (About BruntWork and Role Pricing - BruntWork)) give confidence that BruntWork has a proven track record in the industry. That said, it’s important to approach any remote staffing arrangement with clear expectations and open communication. BruntWork provides the tools and help, but successful integration will also depend on your management and collaboration.

In a casual chat with a fellow entrepreneur, we’d summarize it this way: BruntWork makes hiring offshore about as easy as it can get. If you need to scale your team with remote talent – be it a virtual assistant or an entire support department – BruntWork is definitely worth considering. It offers a sweet spot of quality and affordability, packaged in a user-friendly service. While you should always do your due diligence and maybe start with one trial hire, BruntWork has shown it can be a game-changer for businesses looking to grow efficiently. We hope this BruntWork review gave you the in-depth insights you need to decide if this is the right partner to boost your team with global talent. Good luck with your hiring journey!